Shipping policy

Shipping Policy

Last updated: 8 August 2026

At Oakz, all of our products are sold as pre-orders. Each drop has a designated closing date, and orders are processed after the drop has ended.

Please read this Shipping Policy carefully before placing an order.

1. Pre-Orders

All Oakz products are pre-order items.

Orders are collected during the relevant drop period. Once the drop has ended, please allow up to 6 weeks for your order to be shipped.

The 6-week shipping timeframe begins from the date the drop ends, not from the date your order was placed.

By placing an order, you acknowledge and agree to this pre-order timeframe.

2. Drop Closing Dates

Each Oakz drop will have its own closing date.

The closing date will be communicated on the relevant product page, website, or through our social media channels where applicable.

Once the drop closes, the 6-week processing and production period begins.

For example:

Drop closes: 1 September
Shipping timeframe: Up to 6 weeks from 1 September
Estimated latest dispatch: 13 October

This is an example only and does not guarantee a specific dispatch date.

3. Dispatch

We aim to dispatch orders as soon as possible, but please allow up to 6 weeks from the end of the drop.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

Please note that the 6-week period refers to the time taken before your order is shipped. Delivery time after dispatch is additional.

4. Delivery Times

After your order has been dispatched, delivery times will depend on your destination and the shipping service used.

Estimated delivery times may vary and can be affected by circumstances such as carrier delays, customs processing, weather, public holidays, or other events outside our reasonable control.

5. International Shipping

Oakz currently ships to:

  • 🇬🇧 United Kingdom
  • 🇺🇸 United States
  • 🇨🇦 Canada
  • 🇦🇺 Australia

International orders may take longer to arrive due to customs processing and international transit.

6. Customs, Duties and Taxes

Orders shipped outside the UK may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Oakz is not responsible for delays caused by customs.

7. Shipping Delays

While we aim to ship all orders within the stated 6-week period following the end of the drop, unforeseen circumstances may occasionally cause delays.

These may include:

  • Production delays
  • Supplier delays
  • Shipping disruptions
  • Customs delays
  • Severe weather
  • Public holidays
  • Strikes
  • Other circumstances outside our reasonable control

If a significant delay occurs, we will provide an update where reasonably possible.

Nothing in this policy is intended to remove or restrict any consumer rights that apply to you under applicable law.

8. Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for tracking information to update after your order has been handed to the shipping carrier.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

Additional shipping costs may apply if an order needs to be reshipped because incorrect information was provided.

10. Lost or Damaged Orders

If your order appears to be lost or arrives damaged, please contact us with your order number and relevant details.

We will investigate the issue and work with the delivery provider where appropriate.

11. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Oakz
Email: oakz.store@gmail.com